Quick answer
Account Settings → Delete account removes your profile: sign-in, saved cards, auto top-up settings, referral code and balance are closed and you stop receiving emails. Order records are kept in anonymised form for accounting, and any eSIM already installed on your phone keeps working until its plan ends.
Before you delete
- Save any QR code you may still need; My eSIMs disappears with the account.
- Spend your Voyalty balance; it is closed with the account and cannot be paid out.
- Auto top-ups are switched off, so running plans will not be refilled.
Frequently asked questions
Can I reopen the account?
No. Deletion is final; you can create a new account with the same email later, starting from zero.
What do you keep?
Anonymised order and payment records required by law, with no name or email attached. See the Privacy Policy for details.