Help center
One question per page, answered in the first paragraph: installing, when a plan starts, no signal, top-ups, refunds, payments and your account. Still stuck? Email support@voyasim.io.
An eSIM is a SIM built into the phone, installed by scanning a QR code. How a VoyaSIM travel eSIM adds prepaid data next to your own SIM.
2 min read · Updated Oct 20, 2026HELPIs my phone eSIM compatible?iPhone XS and newer, Pixel 3 and newer, Galaxy S20 and newer, plus the carrier-lock check that catches most problems before you buy.
2 min read · Updated Oct 20, 2026HELPHow do I install the eSIM on an iPhone?Settings → Cellular → Add eSIM, scan the QR code, label the line and set data roaming for the trip. Two minutes, over Wi-Fi.
2 min read · Updated Oct 20, 2026HELPHow do I install the eSIM on an Android phone?Settings → Network & Internet → SIMs → Add eSIM, scan the QR code, choose the data SIM and switch on roaming for the VoyaSIM line.
2 min read · Updated Oct 20, 2026HELPWhen does my plan start, and how long can I wait before installing?Validity starts at the first connection abroad, not at purchase or installation. Install at home; most plans wait up to 180 days.
2 min read · Updated Oct 20, 2026HELPMy QR code email didn't arriveCheck spam and promotions, open My eSIMs if you bought signed in, and how support resends the code to the order address.
2 min read · Updated Oct 20, 2026HELPNo signal after landing: what to checkLine on, data roaming on, VoyaSIM selected for mobile data, airplane mode toggle, manual network selection, restart. In that order.
2 min read · Updated Oct 20, 2026HELPWhy is my data slow?Daily plans slow after the allowance; fixed plans do not. Wrong partner network, 3G fallback and busy cells, with the fix for each.
2 min read · Updated Oct 20, 2026HELPHow much data do I need?Rough figures per hour for maps, messaging, social media, music and video, and whether a fixed or daily plan fits your trip.
2 min read · Updated Oct 20, 2026HELPCan I share the connection as a hotspot?Most VoyaSIM plans allow personal hotspot and tethering; the plan page says which. How to switch it on and what to watch.
2 min read · Updated Oct 20, 2026HELPDo I keep my phone number, WhatsApp and SMS?Yes: the eSIM is data only and runs next to your home SIM. The right roaming settings for each line so you get calls without roaming bills.
2 min read · Updated Oct 20, 2026HELPHow do I add more data to an eSIM (top-up)?Open the eSIM in My eSIMs, tap Add more data, pick a top-up and pay. Same eSIM, no new QR code. Which plans have no top-up.
2 min read · Updated Oct 20, 2026HELPHow does auto top-up work?Refills at 90% used (fixed plans) or on the last day (daily plans), with a notification each time; switch it off any time from My eSIMs.
2 min read · Updated Oct 20, 2026HELPCan I get a refund?Unused, never-activated plans are refunded in full; started, partly used and expired plans and top-ups are not. How to ask.
2 min read · Updated Oct 20, 2026HELPWhich payment methods do you accept?Visa, Mastercard, American Express, Apple Pay and Google Pay. Prices in USD, converted by your bank; coupons and Voyalty balance at checkout.
2 min read · Updated Oct 20, 2026HELPWhere is my receipt?The confirmation email is the receipt; signed-in customers also see every order under Orders. How to get a copy in a company name.
2 min read · Updated Oct 20, 2026HELPDo I need an account to buy?No account needed: guest checkout takes an email address. What an account adds (My eSIMs, top-ups, Voyalty) and how a guest order joins one.
2 min read · Updated Oct 20, 2026HELPHow do referral codes work?A friend gets 10% off their first order with your code; you get 10% of what they paid as balance. The rules, in full.
2 min read · Updated Oct 20, 2026HELPHow do I check my remaining data?My eSIMs and the app show used and remaining data; notifications at 50%, 80% and when the data is finished, by push or email.
2 min read · Updated Oct 20, 2026HELPHow do I delete my account?Account Settings → Delete account. What is removed, what is kept in anonymised form, and what to do before you delete.
2 min read · Updated Oct 20, 2026HELPWho runs VoyaSIM?VoyaSIM is operated by TOORX LTD, London. What we sell, how plans are provisioned, how payments are handled and how to reach us.
2 min read · Updated Oct 20, 2026