Quick answer
The QR code is sent to the email address used at checkout within minutes of payment. If it is not in the inbox, check spam or promotions and search for "VoyaSIM". If you bought while signed in, the QR code is also on your My eSIMs page. Still nothing after 15 minutes? Write to support@voyasim.io with the order email address.
Checklist
- Spam, Promotions, Updates folders. Search the whole mailbox for "VoyaSIM" or "eSIM ready".
- Signed in? Open My eSIMs: every eSIM you bought with the account shows its QR code there.
- Guest checkout? The email is the only copy, so check the address you typed. Support can resend it to the same address.
- Payment pending? Some banks hold a card payment for a few minutes; the email follows once the payment is confirmed.
Frequently asked questions
Can you send the code to a different email address?
For your protection we resend only to the address on the order. Write from that address, or sign in and read the code on My eSIMs.
I typed my email wrong at checkout
Contact support with the payment details (amount, last digits of the card, time). We will locate the order and help.